Contact us

Contact your BrightBenefits representative at any time with questions not addressed here.

Billing
Payments may be mailed to:
BrightBenefits
P.O. Box 293
Bedford Park, IL 60499-0924

For questions or updates related to billing, email:
BrightBenefitsBilling@skygenusa.com

Enrollment
Manage enrollment at any time from the Group Administrator Portal. You may also submit changes, updates or questions to:
BrightBenefitsEnrollment@skygenusa.com
Private information should only be sent via SFTP or secure email.

Group Administrator Portal
Review the Portal User Guide for instructions on managing group and member information.

If you have not yet set up your Administrator Portal, or if you are locked out or have other questions, call Portal Services at (844) 910-4181, Monday - Friday 7 a.m. – 5 p.m. CST.

Members
Phone number
(855) 806-5197
Monday - Friday 7 a.m. – 8 p.m. CST

Enrollment
To make any enrollment changes, contact your group's plan administrator.

Member dental claims
If your dental care provider did not file a claim for you, mail a completed form to:
BrightBenefits Pay Member Claims
P.O. Box 1424
Milwaukee, WI 53201

↓ Dental claim form

Dental care providers
Phone number
(855) 806-5198
Monday - Friday 7 a.m. – 8 p.m. CST

Provider claims and appeals
Submit claims using payer ID “SDCOM” for clearinghouses ChangeHealth, DentalXChange, SmartData and TESIA.

⚠️  Student plans do not require an online account. These members cannot register or login.

Customer service
Members, to request an ID card or copy of your member policy document, or for eligibility and coverage information, call or email Customer Service. Providers, to look up patient eligibility and information, call or email Customer Service. 

Phone number
(855) 557-6463
Monday - Friday 7 a.m. – 7 p.m. CST

Email
BrightBenefits@Careington.com 

Finding a provider
Go anywhere - there is no network with BrightSmile for Students.
Students who visit Campus Smiles, may pay $0 out-of-pocket for covered procedures because Campus Smiles price-matches the plan's fee schedule of covered services. Students can also go to any dentist, anywhere, pay for the service at that time, and submit a claim for reimbursement of the covered amount listed in the plan's fee schedule. Usually, the provider will submit the claim for the member.

Claims
Clearing house
Use payor ID: 60601

Email
ClaimsTeam@Careington.com
Private information should always be sent via secure email.

Mail
Careington Benefit Solutions
P.O. Box 21681
Eagan, MN 55121

Fax
(972) 335-1349

↓ Dental claim form

Members
Phone number
(800) 743-1170
Monday - Friday 7 a.m. - 10 p.m. CST
Saturday 8 a.m. - 3 p.m. CST
Sunday 11 a.m. - 3 p.m. CST

Enrollment
To make any enrollment changes, contact your group's plan administrator.

Out-of-network claims
If you need to submit an out-of-network claim, mail a completed form to:
Vision Care Processing Unit
P.O. Box 1525
Latham, NY 12110 

Download a claim form:
↓ Out-of-network claim form

Eye care providers for Davis Vision
Log in to your Davis Vision provider portal for patient lookup. Submit BrightBenefits member claims to Davis Vision. 

Phone number
(800) 773-2847

Members
Phone number
(844) 549-2603
Monday - Friday 7 a.m.-8 p.m. CST
Saturday 10 a.m.-3:30 p.m. CST

Enrollment
To make any enrollment changes, contact your group's plan administrator.

Out-of-network claims
If you need to submit an out-of-network claim, mail a completed form to:
Claims Processing
P.O. Box 967
Rancho Cordova, CA 95741 

Download a claim form:
↓ Out-of-network claim form

Eye care providers for Superior Vision
Log in to your Superior Vision provider portal for patient lookup. Submit BrightBenefits member claims to SuperiorVision. 

Phone number
(844) 585-2020

Members
Phone number
(800) 877-7195
Monday - Friday 7 a.m. - 10 p.m. CST
Saturday 9 a.m. - 10 p.m. CST
Sunday 9 a.m. - 9 p.m. CST

Enrollment
To make any enrollment changes, contact your group's plan administrator.

Out-of-network claims
If you need to submit an out-of-network claim, mail a completed form to:
VSP
P.O. Box 385018
Birmingham, AL 35238-5018

Download a claim form:
↓ Out-of-network claim form

Eye care providers for VSP® Vision Care
Log in to your VSP provider portal for patient lookup. Submit BrightBenefits member claims to VSP. 

Phone number
(800) 615-1883

If you have questions any plan administration, refer to the "Group Administrator" tab above. Otherwise, please contact your BrightBenefits representative for further assistance. 

Contracting inquiries can be sent to ProducerContracting@brightbenefits.com.